Operations
Develop A Quality Improvement Plan To Increase The Customer Satisfaction Of Piggy Hostel's Guests
It's a budget hostel in Goa. It is not the only one (obviously). So, what can the hotel staff do to earn the loyalty of their guests?
Certified by
Role
Operations Manager
Industry
Hospitality
No. of Subscribers
51
Level
Intermediate
Time Commitment
Submit First Draft in 15 days
Duration
30 days
Tools you’ll learn
Here’s What You Work On
About the Company
Hostel’s do not mean stuffy dorms and bare essentials anymore. Backpackers hostels across the country have transformed tourism in India. They are not just a place of accommodation, they are hubs where people from various parts of the country and even the world get to hang out. Piggy Hostel’s is one such destination in Goa which offers affordable and comfortable stays to travellers. With the advent of workations, hostels are more popular now than ever before.
Explore
the following work techniques
Backpacker’s hostel industry
Customer satisfaction
Voice of Customer table
Sentiment analysis
Bridging the gap
While there are many hostels popping up, there are a few that are the cult favourites of travellers and for a reason. Facilities offered, round the clock support and the crowd that a hostel draws play a huge role in its popularity. Collecting and analysing customer reviews is a crucial competitive advantage for a hostel trying to up its game.
Apply
the following skills
Operations Management
Project Management
Quality Management
Expected output
In this menternship, you will create a quality improvement plan by studying the customer reviews of Piggy Hostels to increase their customer satisfaction.
Create
the following deliverables
Needs assessment report
Quality improvement plan
What you’ll need before starting
Looks like you don’t need anything to start this Virtual Internship, so go ahead and enroll yourself now!
