Operations
Assess Customer Satisfaction for a Cloud Kitchen and Formulate a Quality Management Plan Using Six Sigma
Six Sigma helps large companies redefine their internal processes. Use it to rewrite the way this cloud kitchen interacts with its customers.
Certified by
Role
Operations Manager
Industry
Food & Beverage
No. of Subscribers
17
Level
Basic
Time Commitment
Submit First Draft in 15 days
Duration
30 days
Tools you’ll learn
Here’s What You Work On
About the Company
The Deccan Burgers is a cloud kitchen based in Hyderabad. A cloud kitchen has no physical space for dine-in and is a delivery-only restaurant. It relies on online orders that are placed through online food aggregators or an online ordering enabled app or website.
Explore
the following work techniques
Voice of customer
Six Sigma
Bridging the gap
In this menternship, you will be using the principles of Six Sigma to formulate a quality management plan for The Deccan Burgers. Six Sigma is a quality-control methodology developed in 1986 by Motorola, Inc. Six Sigma is a set of management tools and techniques designed to improve business by reducing the likelihood of error. You will have to assess customer satisfaction through the customer reviews that have been provided to you. You will have to create a voice of the customer (VOC) table to understand the prominent problem. The next step would be to find the underlying cause behind the problem and developing a strategy to fix the problem.
Apply
the following skills
Customer Success
Project Management
Expected output
You will create a comprehensive quality improvement plan
Create
the following deliverables
Report on Pareto Chart
Analysis and Root Cause Analysis
Quality improvement plan based on insights
What you’ll need before starting
Looks like you don’t need anything to start this Virtual Internship, so go ahead and enroll yourself now!
